Refund and Returns Policy
Return & Refund Policy
Effective Date: [25 May 2025]
Thank you for choosing TheWheelsAudit.com, a service by Vehicle Records. We are committed to delivering accurate and reliable virtual vehicle report services. Please review our refund policy below to understand the circumstances under which refunds may be issued.
Refund Request Procedure:
To request a refund, please follow these steps:
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Email us at info@thewheelsaudit.com within 14 days of placing your order.
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Use the subject line: “Refund Request”.
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Include your Order Number or any other identifiable reference.
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Clearly explain the reason for your refund request.
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Provide supporting evidence, such as screenshots or relevant documents.
Eligibility for Refund:
1. Non-Delivery of Report
A refund may be issued if the report is not received due to reasons such as:
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Incorrect email address provided
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Email delivery issues (spam filters, server blocks, etc.)
Steps to follow:
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Notify us at info@thewheelsaudit.com or via live chat with the subject line: “Report Not Delivered”
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Include your Order Number and an alternate email address
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We will resend the report via email and/or live chat (upon request)
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If the report is still not delivered within 2 hours of your complaint, a full refund will be issued
2. Errors or Incomplete Information in Report
If you find inaccuracies or missing details in your report:
Steps to follow:
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Contact us via email with the subject: “Errors or Shortcomings in Report”
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Include your Order Number and highlight the specific issues, along with any documentation to support your claim
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If the error is confirmed, we’ll deliver a corrected report within 48 hours
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If not resolved within that time, you’re eligible for a refund
3. Duplicate Charges
A refund will be issued for duplicate orders containing the same or similar information.
Steps to follow:
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Email us with the subject line: “Refund Request for Duplicate Charge”
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Include both Order Numbers
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Once verified, a refund for the duplicate payment will be processed
Refund Processing:
Once your refund request is reviewed and approved:
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Refunds will be issued to your original payment method
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Processing time may vary depending on your bank or payment provider, but typically takes 3–7 business days
Contact Information:
For refund-related inquiries, please contact us at:
Email: info@thewheelsaudit.com
Phone: +1 (321) 926-7307
Policy Updates:
The Wheels Audit reserves the right to amend this Return & Refund Policy at any time without prior notice. Updates will be effective immediately upon posting on our website. We encourage customers to review this policy periodically.
Thank you for choosing TheWheelsAudit.com — we appreciate your trust and are committed to your satisfaction.